Privacy statement

Through the services of Refugees Uitzendbureau privacy-sensitive data, or personal data, is processed. Refugees Uitzendbureau considers careful handling of personal data very important. Personal data is therefore carefully processed and secured by us. When processing, we comply with the current privacy legislation that sets out AVG (General Data Protection Regulation). This means, among other things, that we:

  1. Clearly state the purposes for which we process personal data. We do this through this privacy statement;
  2. Limit our collection of personal data to only the personal data that is necessary for legitimate purposes;
  3. First ask you for explicit permission to process your personal data in cases where consent is required;
  4. Take appropriate security measures to protect your personal data and require the same from parties that process personal data on our behalf;
  5. Respect your right to provide, correct or delete your personal data at your request.

Refugees Uitzendbureau, KvK 93301901, located at van Nieuwe Molstraat 228 in The Hague, is responsible for processing personal data as shown in this privacy statement. Refugees Uitzendbureau (hereinafter: “we”) believes that the protection of personal data is very important. We therefore process your data with possible care. With this privacy statement, we inform you about how we handle personal data.

Contact details Refugees Uitzendbureau

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1. Personal data that is being processed

We process personal data about you because you provide information to us yourself in correspondence or by telephone, when filling out a contact form, when entering into an agreement with us, but also when you use our services and thereby provide us with information, or enable us to record information about your interests and preferences.

Implementation of an agreement: it is necessary to collect personal data for the execution of an agreement or for the conclusion of an agreement.

Below is an overview of the personal data that we process:

Information provided to us

If you're with Refugees Uitzendbureau if you enter into an agreement, we need the following personal data from you:

  • name and address; (name and address details)
  • contact details (such as a (mobile) phone number and email address);
  • date of birth;
  • gender;
  • company details;
  • financial information (bank account information, quotes, invoices)

Information about your use of our services

If you use the services of Refugees Uitzendbureau or you are otherwise in contact with us, as part of our services - depending on the exact use you make of it - we process the following data that (can) be considered personal data:

  • If you receive emails from us, we record the interactions (open and click behavior)
  • Surfing behavior, determined by our own observations or cookies;
  • Public data obtained from the internet and social profiles;
  • Position in the organization

The starting point here is that Refugees Uitzendbureau will not process more personal data than is necessary for the purposes described below.

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2. Legal grounds for processing

The processing of personal data takes place on the basis of the following principles in article 6 of the General Data Protection Regulation:

  1. Necessary for executing an agreement with you
  2. Legal obligation
  3. Legitimate (marketing) interests of Refugees Employment Agency
  4. User consent

Legitimate interests include: marketing, advertising, fraud prevention, research and analysis of own services, legal matters. In the case of legitimate interest, we will consider whether this interest outweighs your privacy interest. If you want to object to how we handle personal data, you can send an email to: contracten@refugeesuitzendbureau.nl

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3. For what purpose and on what basis do we process personal data

Refugees Uitzendbureau processes your personal data for the following purposes:

  • Building and maintaining a customer relationship including maintaining a direct relationship between the person responsible and (cooperation) partners, including for commercial purposes [basis: 1, 2, 3].
  • The execution of the agreement (s) concluded with you involves services, including the processing of financial administrations [basis: 1, 2].
  • Providing customer service, including the service of purchasing services and dealing with requests or (support) questions [basis: 1, 3, 4].
  • In certain cases, maintaining communication with cooperation partners in our network (including web builders and advertising agencies) in order to proactively contact customers in the context of service requests and to improve service performance [basis: 1, 3].
  • Carrying out market research to improve our business operations and services [basis: 3].
  • To be able to communicate via various channels (phone, email, social media, website, mail) from both a service and marketing perspective [basis: 1, 3, 4].
  • Approach you with changes to the service or other (commercial) information (sending our Newsletter). In addition, you always have the option to unsubscribe from this by clicking on the unsubscribe link or by objecting. All communication indicates how you can do this [basis: 1, 3].
  • Improving the content of our communication by tailoring it to your personal preferences [basis: 3].
  • The (further) development and improvement of new and existing services [basis: 3].
  • Complying with legal obligations, resolving disputes, and enforcing our rights and agreements [basis: 2, 3,].
  • Analyzing cookies on our websites. We do this to best tailor the content of our communication to your personal preferences. [basis: 3, 4].

Special and/or sensitive personal data that we process

Refugees Uitzendbureau processes the following special and/or sensitive personal data about you:

— Not applicable (so no health data)

Automated decision making

Refugees Uitzendbureau does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions taken by computer programs or systems, without involving a person (for example, an employee). Refugees Uitzendbureau is in between.

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4. How long we keep personal data

If you share personal data with us via the website, for example by filling out a contact form, or sending us an email, saved Refugees Uitzendbureau this for as long as the nature of the form or the content of your email requires it to be fully answered and processed. Or for the execution of the agreement.

Refugees Uitzendbureau does not store your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:

Contact form Max. 2 years

‍Request via email Max. 2 years

‍Other forms Max. 2 years

‍Newsletter subscription Until the time of unsubscribing from the newsletter.

‍Customer details Up to 7 years (including data sent using the above methods, but only if there is a commercial relationship).

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5. Sharing personal data with third parties

Refugees Uitzendbureau does not sell your information to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We conclude a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data.

Refugees Uitzendbureau also uses third-party services that act as “processors” (e.g. hosting service providers). These service providers will only process personal data in accordance with Refugees Uitzendbureau.

Other websites privacy policies

On the website of Refugees Uitzendbureau a number of links to other organizations' websites can be found. Refugees Uitzendbureau cannot be responsible for the use of your data by those organizations. It is recommended that you read the privacy policy of the relevant website.

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6. Cookies, or similar techniques, that we use

Refugees Uitzendbureau only uses technical, functional and analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies that we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferred settings. This also allows us to optimize our website.

You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information that was previously stored via your browser settings. For an explanation, see: https://www.veiliginternetten.nl/themes/situatie/cookieswat-zijn-het-en-wat-doe-ik-ermee/

Cookies are also placed on this website by third parties. These include, for example, our CRM system, Analysis tools, advertisers and/or social media companies. Below is an overview, as of August 10, 2023, 23 in total:

Cookies:

  • CookieYes consent
  • Zoho and its applications
  • Google Analytics
  • Hotjar

Refugees Uitzendbureau works with statistics tools and uses analytical cookies so that we can measure where our visitors come from, how many people read certain blogs, etc. This information is very important to us. Based on this data, we can optimize the website and make it more user-friendly.

Due to the way the internet and websites work, we may not always have insight into the cookies that are placed by third parties via our website. If you encounter cookies on our website that fall into this category and that we therefore did not mention above, please let us know.

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7. Social media and WhatsApp

You can choose to contact us via our social media pages such as Facebook, Twitter, Instagram, LinkedIn, WhatsApp, etc.. When you follow us on one of these social media channels or contact us, we may get access to some of your profile information. This privacy statement applies to the information that we receive from you via these platforms. The use of social media itself is your responsibility. This privacy statement does not apply to how social media platforms deal with the data you provide. Therefore, read the social media channel's privacy statement.

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8. Newsletter

Refugees Uitzendbureau publishes a newsletter to keep interested parties informed about news about broadcasting, being self-employed, our services and related issues. When you use our services or sign up for our newsletter on the website, your data is automatically added to the list of subscribers. At the bottom of each mailing, you will find the option to change your contact details or unsubscribe from our newsletter. You can unsubscribe at any time by sending an email to contracten@refugeesuitzendbureau.nl

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9. View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by Refugees Uitzendbureau and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to contracten@refugeesuitzendbureau.nl.

Identification

To ensure that the request for inspection has been made by you, we ask you to send a copy of your ID with the request. In this copy, make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and social security number (BSN) black. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.

Refugees Uitzendbureau would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Data Protection Authority. This can be done via the following link: https://www.autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

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10. How we protect personal data

Refugees Uitzendbureau takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification.

The website of Refugees Uitzendbureau uses a reliable SSL Certificate. You can see this in the 'https' address bar and the padlock.

  • Access to personal data is encrypted.
  • Devices are equipped with up-to-date security software.

If you feel that your data is not properly secured or there are indications of abuse, please contact us at contracten@refugeesuitzendbureau.nl

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11. Liability and responsibility

No rights can be derived from the information on this website. Changes and typos are reserved. We strive to make this website as accurate and complete as possible. The information on this website can be changed or deleted without prior notice. Refugees Uitzendbureau assumes no liability for the content of the website.

You are responsible for choosing to use this website. You are also responsible when you use the information you have on https://www.refugeesuitzendbureau.nl finds.

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12. Changes to the Privacy Policy

The way in which we process personal data, and the composition or amount of data that we process, may change. Refugees Uitzendbureau reserves the right to amend this privacy policy. Any changes will be announced on this page. Refugees Uitzendbureau therefore recommends that you regularly check this page to see if any changes have been made. The current privacy policy was updated on March 28, 2024.

If you have any questions or comments, please let us know. Don't worry, we'll handle your data with care.

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